Provided by ABUNDANT IMPACT SDN BHD, Company No. 201901000875 (1310201-K).
Participant cancellations
Public-course bookings are non-refundable if you cancel, subject to the applicable legal rights below.
Rescheduling your booking
You may transfer your booking once to an available session of the same course. Your request must reach us at least 14 calendar days before the original course starts, using Malaysian time. The replacement session must take place within six months of the original course date, subject to availability.
Late requests and non-attendance
Rescheduling requests received fewer than 14 calendar days before the original course starts do not qualify for a refund or transfer under this policy. Missing one or all weekly live classes does not forfeit your booking: session recordings are provided. The academy may allow a rescheduling exception for a documented emergency at its discretion. Exceptions are not automatic.
If the academy cancels or changes the course date
Your booking will be rescheduled to a replacement session of the same course within the same calendar month as the original course date. From the third postponement onward, if the revised date is unsuitable for you, you may choose a refund. The applicable legal rights below also remain in place.
How to request a transfer or refund
Email admin@abundant-impact.com or contact us on WhatsApp at +60 18-471 5888. Include the participant’s name, course and original course date, booking reference if available, and whether you are requesting a transfer or a refund. For a refund after the third or a later postponement, tell us that the revised date is unsuitable. For a transfer, name the replacement session you wish to attend.
NeuroSelling certification and retakes
To earn Certified NLP Sales Professional (NFNLP), you must pass both a written assessment and a role-play with the trainers. This applies whether you attend live or learn through recordings. If you do not pass either assessment, you can retake it free of charge, with no limit on attempts, until you pass. Ask for the pass criteria and assessment schedule before enrolling.
Other bookings
These terms cover academy public courses. In-house training terms are confirmed in the relevant quotation. For Sales Ready bookings made through RiseUp Asia, read the terms provided with that booking.
Your legal rights
These terms do not exclude or limit any rights or remedies that cannot lawfully be excluded under applicable Malaysian law, including any right to a refund required by law.